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Lessons from OCCS Inbox Leading Well to Serve Better C-114148

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1 week 3 days ago - 1 week 3 days ago #430 by Andrew D Price
Lessons from OCCS Inbox Leading Well to Serve Better C-114148 was created by Andrew D Price
I just wanted to let you know about our next CPD webinar on Wednesday 3rd December 2025 at 7.00pm UK time , if you could share the details with your team that would be great!Lessons from OCCS Inbox Leading Well to Serve Better C-114148
1 interactive CPD Point on successful completion
Presented by Paul Chapman-Hatckett (Optical Consumer Complaints Service)
Description:Whether it’s OCT confusion, retinal detachment drama, or a records mix-up that sparks a patient revolt, this session dives into real-world case studies and asks: “What would YOU do?” Come and discuss the lessons from the cases and gain confidence in handling the fallout when a routine exam unexpectedly turns into a spectacle.
Competencies:Leadership and accountability Considering your role in practice:s 8.1 Delegates will be able to apply knowledge gained from this presentation and appraise their records so they are legible and accessible for all those involved in the patient care
Communications 1.2 After attending this presentation delegate will be able to respond to complaints in order to avoid unnecessary escalation of an issue by developing a simple framework/ consistent methodology to manage consumer complaints effectively at practice level
Registration Link: attendee.gotowebinar.com/register/9044468752454938459 After registering you will receive a unique link which must not be shared
Andy Sanders F.B.D.OProfessional Services DirectorHoya Lens UK and IrelandA.   HOYA Lens UK,  Wrexham Industrial Estate,  Wrexham,  LL139UAE.    This email address is being protected from spambots. You need JavaScript enabled to view it.W.  www.hoyavision.com/uk    Follow us on LinkedIn

Posted on behalf of Andy Sanders by Andrew D Price 
Andrew D Price FBDO(Hons)CL MBCLA
The ADP Consultancy
Text/Call: +44 (0)752 898 6280
Email: adpconsultancy@gmail.com
eyedropsdatabase.co.uk/
www.linkedin.com/in/adpconsultancy
Last edit: 1 week 3 days ago by Andrew D Price.

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